Xactimate Help Resources
🆓 eService Center (24/7)
The eService Center is your free 24/7 resource from Xactware, open 363 days a year (closed Christmas and New Year’s Day). Access more than 1,200 support documents, many with multimedia instructions.
What’s Available:
- Live chat with Xactware technicians
- Downloadable reference documents
- Step-by-step multimedia guides
- Searchable knowledge base
Note: An Xactware ID is required to access the eService Center.
⚠️ Can’t Access the eService Center?
Contact Xactware Sales at 1-800-424-9228 during business hours (7 AM – 5 PM Mountain Time, Monday–Friday) to enable your access.
💰 Paid Xactimate Help
📞 Phone Support (Per-Incident Fee)
Need to speak directly with an Xactware technician? Paid phone technical assistance is available:
Phone: 800-710-9228
Hours: Monday–Friday, 6 AM – 6 PM Mountain Time
Cost: Per-incident call fee applies
💡 Need Xactimate Training?
Looking for comprehensive Xactimate training with hands-on instruction? Watermark offers live virtual classes and self-paced courses with Sean Burgess, Xactimate Certified Trainer (XCT).