Privacy Policy

Privacy Policy

Effective Date: May 23, 2026  |  Replaces all prior versions

1. Information We Collect

You may choose to provide personal information through the Site when you purchase a course, create an account, contact us, or register for training. The types of information we may collect include:

• First and last name
• Email address
• Phone number
• Company or employer name
• Mailing address and billing information
• Payment information (processed by PayPal — we do not store payment card numbers)
• Continuing education credentials, including adjuster license numbers and IICRC registration numbers, where required for CE credit reporting
• Account login credentials (username and password)
• Course enrollment and completion records
• Communications you send to us by email or through our Site

2. Information Collected by Automated Means

When you visit the Site, we may collect certain information automatically using technologies such as cookies, web server logs, and web beacons. This may include:

• IP address and general geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs
• Device identifiers

We use third-party web analytics services, including Google Analytics, to help us understand how visitors use the Site. These services use cookies and similar technologies to collect and analyze usage data. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

We also use Google Ads conversion tracking to measure the effectiveness of our advertising. This service may set cookies on your device when you interact with our ads. At this time, we do not respond to web browser “Do Not Track” signals.

3. How We Use Your Information

We use the personal information we collect to:

• Process and fulfill course registrations and purchases
• Create and manage your student account and course access
• Register you for your scheduled Zoom online class meeting
• Send you registration confirmations, class preparation materials, and course-related communications
• Issue certificates of completion
• Report continuing education credits to the appropriate licensing board or certification body on your behalf
• Respond to your inquiries and provide customer support
• Send announcements about future courses and events (you may opt out at any time)
• Operate, evaluate, and improve our business and offerings
• Comply with applicable legal requirements
• Protect against fraud and unauthorized activity

4. Information We Share

We do not sell or rent your personal information to third parties. We may share your information only as described below.

Zoom Video Communications — When you register for a live online class, your name and email address are transmitted to Zoom Video Communications, Inc. to create your unique meeting registration and join link. This transmission is required to provide you access to the class session. Zoom processes this information in accordance with their privacy policy at zoom.us/privacy.

PayPal — When you make a purchase, your billing information and transaction details are transmitted to PayPal for payment processing. We do not store your payment card information. PayPal’s privacy policy is available at paypal.com.

Google — We use Google Analytics to analyze Site usage and Google Ads for advertising and conversion tracking. Usage and interaction data may be shared with Google in connection with these services. Google’s privacy policy is available at policies.google.com/privacy.

State Departments of Insurance — If you register for a course approved for adjuster continuing education credit and elect to receive CE credit, we are required to report your name, adjuster license number, and course completion information directly to the Department of Insurance in the state(s) in which your adjuster license is held.

IICRC — If you register for a course approved for IICRC continuing education credit and elect to receive CE credit, we are required to report your name, IICRC registration number, and course completion information directly to the IICRC.

Legal and Compliance — We may disclose personal information if required by law or legal process, to law enforcement or government authorities, or when we believe disclosure is necessary to prevent physical harm, financial loss, or fraudulent or illegal activity.

Business Transfers — In the event of a sale, merger, or transfer of all or a portion of our business, we will use reasonable efforts to direct the transferee to use your personal information in a manner consistent with this Notice.

Service Providers — We may engage service providers who perform services on our behalf, such as website hosting and email delivery. These providers are not authorized to use or disclose your information except as necessary to perform services for us or as required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Notice, including maintaining your course access, satisfying continuing education recordkeeping requirements, and complying with applicable legal obligations. You may request deletion of your personal information at any time by contacting us as described in the Contact Us section below. Please note that certain information may be retained as required by law or for legitimate business purposes, such as CE compliance records.

6. Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to applicable legal obligations
• Opt out of marketing — unsubscribe from marketing emails at any time using the unsubscribe link in any marketing message, or by contacting us directly

To exercise any of these rights, please contact us as described in the Contact Us section below. We will respond to verifiable requests within a reasonable time.

7. California Residents

8. Data Security

We maintain administrative and technical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Links to Other Websites

The Site may contain links to third-party websites we do not operate. Those websites have their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of any website we do not operate.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised effective date. We encourage you to review this Policy from time to time.

11. Contact Us